Last updated 28 September 2026
Refund policy
All purchases on Octacore are generally non-refundable. If you're asking for a refund because of an issue with using Octacore, please contact us directly at hello@octacore.app.
What this covers
This policy applies to everything you buy from Octacore, including monthly and yearly plans and their renewals, whether you pay monthly or once a year.
Issues with usage
If something isn't working as it should and you'd like a refund because of it, email hello@octacore.app from the address on your account. Tell us which charge it's about and what went wrong. We review every request individually.
Cancelling
You can cancel your plan at any time from Settings › Plan and billing to stop future renewals. Cancelling doesn't refund the current period. Your plan stays active until the end of the period you've paid for. After that, your live sites are paused (apart from any whose hosting a client pays for), and your account and sites stay in place for when you renew.
Websites you sell to clients
When you sell a website through Octacore, your client pays you through a Whop checkout on your own payout account. Any refund to your client is between you and them, and you issue it from your Whop account. Octacore's platform fee on the sale is non-refundable.
More information
This policy is part of our Terms of Service. Nothing in it limits rights you have under the consumer protection laws where you live. Questions: hello@octacore.app.